At PROSAFE, we carefully consider every review, as it's feedback that helps us improve our products. Recently, we received a comment from a customer: "The heel counters on my new ankle boots quickly wrinkled and lost their shape." It might seem like a small detail, but it's cause for us to investigate.
Investigation on the trail
We immediately brought in our technologists and quality control specialists. We checked the entire batch, compared the materials, and found that they met technical requirements. Then we looked at how users put the shoes on. It turned out that most heel counter creases are caused not by defects, but by the habit of putting the shoes on while walking—without untying the laces, stepping on the heel counter, or tugging on the upper.
Backs inside shoes
This "rush" leads to the heel counter being subjected to loads it wasn't designed to handle. Over time, it loses its shape and stops supporting the heel as it should.
How to wear low shoes correctly
To ensure your shoes last as long as possible, it's important to follow a few simple rules:
-
Always untie your laces before putting on your boots.
-
Use a shoehorn or shoehorn to gently insert your foot and maintain the shape of the heel counter.
-
Avoid stepping on the heel of your shoe when putting it on in a hurry.
-
Check your shoes regularly and care for them as you would a tool.
These simple habits will extend the life of your shoes and maintain their protective properties.
We listen and improve
Every review is a call to action for us. The story of the crushed heel counters demonstrates that even the smallest detail can be crucial to comfort and safety at work. It's important to understand that defects in footwear can occur not only due to manufacturing defects but also as a result of improper use. We always respond attentively and promptly to complaints and address the causes of manufacturing defects, but ensuring that footwear lasts a long time and maintains its protective properties requires the combined efforts of both the manufacturer and the consumer.
Work footwear should not only be durable and comfortable, but also long-lasting. Our goal is to ensure PROSAFE helps you work worry-free.